Refund policy
Refund Policy
At The Cub Story, we value our customers and strive to ensure complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a 7-day refund policy under the following conditions:
Eligibility for Refunds
- The request for a refund must be initiated within 7 days from the date of delivery.
- The item must be unused, unworn, and in its original packaging with all tags intact.
- Proof of purchase (order confirmation or receipt) is required for processing refunds.
- Refunds will not be provided for items that are damaged, washed, or show signs of wear and tear.
How to Request a Refund
- Email us at admin@thecubstory.com with your order number, reason for return, and supporting images (if applicable).
- Once your request is reviewed and approved, you will receive return shipping instructions.
- The customer is responsible for return shipping charges unless the product received is defective or incorrect.
Refund Process
- Once the returned item is received and inspected, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used during checkout.
- Shipping charges (if any) are non-refundable.
Non-Refundable Items
- Customized or personalized products.
- Items purchased on sale or during special promotions.
- Gift cards.
For any questions, feel free to contact our customer support at admin@thecubstory.com.
We appreciate your trust in The Cub Story and look forward to serving you again! 🚀